FAQs.
Why choose us?
As a proud, locally owned business, we’re passionate about keeping your space, your family, and our planet clean. Our team uses only safe, eco-friendly products.
What cleaning products do you use?
We do our best to use top-quality, non-toxic cleaners. Some of our go-to favorites include Force of Nature, Sals Suds, Mrs. Meyers, and of course, the tried-and-true classics: vinegar, lemons, baking soda, and elbow grease.
What do we clean?
We clean just about every corner of your home - from kitchens and bathrooms to living rooms and bedrooms. That includes surfaces like counters, sinks, toilets, tubs, showers, floors, mirrors, and more. We even take care of appliances inside and out if you need us to! And of course, we handle general dusting to keep your home sparkling from top to bottom. During our initial visit, we’ll talk through your goals and preferences. After that, we create a personalized cleaning plan just for you.
How should I prepare for my cleaning appointment?
To help us work our magic, just do a quick tidy-up before we arrive. Please put away personal items or clutter and make sure pets are safely secured. This lets us focus on the deep cleaning and ensures your belongings stay just where you want them.
How long will my cleaning take?
Cleaning times can vary based on the size of your home and the services you need. For a standard cleaning in an average-sized home, it usually takes about 3 to 4 hours. If you’ve got a larger space or special requests, it may take a little longer, but we’ll always keep you in the loop.
What if I want to add other services?
Need to add something extra? No problem! Just let us know at least 24 hours before your scheduled cleaning so we have time to properly prepare.
Do I need to be home during my appointment?
It’s completely up to you! If you're comfortable, you can leave a key or provide access instructions ahead of time. Just be sure to share any special notes or areas you'd like us to focus on, and we’ll take it from there.
What about my pets?
As much as we’d love to let your pets join the cleaning crew, things tend to go sideways when tails start wagging and vacuums start growling. For a smoother clean, please tuck them into a safe zone. They can inspect our work later!
What if I need to reshedule or cancel my appointment?
We understand that plans can change! If you need to reschedule, you’re welcome to do so, but we require at least a 24-hour notice.
What area do you service?
We proudly serve Sioux Falls and surrounding communities—including Harrisburg (our home base), Hartford, Brandon, Tea, Garretson, Canton, and more! If you're outside of that area, no worries, we’re happy to travel a bit further upon request. For locations beyond a 20-mile radius of Harrisburg, a mileage fee of $1.25 per mile (round-trip) will apply.
​
Example: If you're 55 miles away, we subtract the first 20 miles, leaving 35 miles. At $1.25 per mile, that's a $43.75 (+ sales tax) mileage charge.
What happens if the weather is bad?
We know South Dakota weather. In cases of inclement weather, CleanHouse will follow Sioux Falls School District closures and delays. Clients will be notified as soon as possible if weather impacts service.
What payment methods does CleanHouse accept?
Invoices can be paid using a debit or credit card. For simplicity and security, we don’t accept cash or checks
What is our payment policy?
Once the job’s done and your place is sparkling, we’ll send an invoice. Payment is due hours within service completion.